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Return & Refund Policy

Effective Date: 01/01/2025
Last Updated: 16/04/2025

At CyberHub Kenya, we are committed to delivering high-quality digital and print services. Please read our return and refund policy carefully to understand your rights and responsibilities regarding our services.

1. General Policy

Due to the customized nature of our services (e.g., printing, design work, digital processing), returns and refunds are generally not applicable once a service has been completed or delivered.

However, we are committed to resolving genuine issues that arise due to errors on our part.

2. Eligible Refunds

You may be eligible for a partial or full refund under the following conditions:

  • Incorrect Printing or Design: If we deliver a product that does not match the specifications or approved design.

  • Service Not Rendered: If you were charged for a service that was not provided and no materials were processed.

  • File or Content Errors Caused by Our Team: Mistakes made during editing, formatting, or processing that deviate from your instructions.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Errors in user-submitted documents (e.g., spelling mistakes, wrong file uploads)

  • Design or print orders approved by the client and completed as instructed

  • Delays caused by incomplete instructions or missed approvals

  • Downloaded digital files or services already rendered

  • Services paid for more than 7 days ago

4. How to Request a Refund or Correction

To initiate a refund or correction request:

  1. Contact us within 48 hours of receiving the service or product.

  2. Provide your order number, description of the issue, and supporting evidence (e.g., photos of print errors or incorrect files).

  3. Our team will review and respond within 2 business days.

5. Corrections and Reprints

Where possible, we may offer to correct the issue or reprint the product at no extra cost instead of issuing a refund.

6. Contact Information

To request a refund or report a service issue, please reach out to:

CyberHub Kenya
📧 sales@cyberhubkenya.co.ke
📞 +254793810373
📍 Nairobi, Kenya

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