Privacy Policy

Effective Date: 01/01/2025
Last Updated: 14/04/2025

At CyberHub Kenya, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, website, or physical location.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address (for deliveries), and payment details.

• Service Information: Documents or files you provide for printing, design, or digital processing.

• Usage Data: IP address, device type, browser type, pages visited, and time spent on our website or systems.

• Wi-Fi Usage (if applicable): Devices connected, browsing activity (for security purposes), and session duration.

2. How We Use Your Information

We use the collected data to:

• Provide and improve our services

• Communicate with you about your orders or inquiries

• Deliver digital or printed materials

• Process payments and issue receipts

• Prevent fraud or unauthorized access

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may only share data with:

• Trusted service providers who assist us in operations (e.g., payment processors, delivery couriers)

• Government or law enforcement agencies if required by law

• You or persons you authorize, with written consent

4. Data Security

We implement strong technical and physical security measures to protect your data. This includes:

• Secure data storage

• Antivirus and firewall protections

• Limited staff access to sensitive information

• Confidentiality agreements for team members

5. Your Rights

You have the right to:

• Access and review your personal information

• Request correction or deletion of inaccurate data

• Withdraw consent for specific data uses

• File a complaint if you believe your data is being misused

To exercise these rights, contact us at sales@cyberhubkenya.co.ke

6. Cookies & Tracking

Our website may use cookies to enhance user experience, track usage patterns, and improve services. You can choose to disable cookies through your browser settings.

7. Third-Party Links

Our site or services may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

9. Policy Updates

We may revise this policy occasionally. Changes will be posted on this page with a new “Last Updated” date. Continued use of our services implies acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

CyberHub Kenya
📧 sales@cyberhubkenya.co.ke
📍 Nairobi, Kenya
📞 +254793810373